NG OVERHEAD GARAGE DOOR COMPANY LLC, doing business as Ng Overhead Garage Door Company, respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices available to you when you visit our website, contact us, request an estimate, schedule service, or participate in one of our programs.

1. Information We Collect

We may collect information that you voluntarily provide, including:

First and last name
Email address
Telephone number
Property or service address
Garage door service requested
Photos, videos, or descriptions of equipment and damage
Appointment and scheduling information
Estimate, invoice, warranty, and service records
VIP Membership information
Information submitted through website forms, email, telephone calls, or text messages
Information about how you heard about our company

Please do not submit sensitive personal information that is not necessary for your garage door service request.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

Internet Protocol address
Browser and device type
Operating system
Referring website or advertising source
Pages viewed
Date and time of visits
General geographic area
Website interactions and form activity

This information may be collected through cookies, pixels, tags, analytics tools, advertising measurement tools, server logs, and similar technologies.

3. How We Use Information

We may use collected information to:

Respond to inquiries
Prepare estimates
Schedule and provide garage door services
Communicate about appointments, projects, warranties, and service requests
Administer VIP Membership benefits
Maintain customer and service records
Process approved payments
Improve our website, advertising, services, and customer experience
Measure website and advertising performance
Prevent spam, fraud, misuse, and security threats
Comply with legal, insurance, accounting, and regulatory obligations
Protect our customers, employees, company, and property

4. Telephone, Email, and Text Communications

When you provide contact information, we may contact you by telephone, email, or text message concerning your inquiry, estimate, appointment, project, warranty request, membership, or other requested service.

Message and data rates may apply. Consent to receive marketing communications is not a condition of purchasing services.

You may request that nonessential email or text communications stop at any time. Reply STOP to an eligible text message or contact us using the information below. Transactional communications related to an active service request, appointment, account, payment, warranty, or membership may continue when reasonably necessary.

5. Cookies, Analytics, and Advertising

Our website may use cookies and similar technologies to provide website functionality, remember preferences, understand how visitors use the site, prevent fraudulent submissions, and measure advertising performance.

We may use services such as Google Analytics, Google Ads measurement tools, Webflow, and similar service providers. These providers may collect technical information according to their own privacy policies.

You can control certain cookies through your browser settings. Disabling cookies may affect some website features.

6. Spam and Security Protection

Our website may use Cloudflare Turnstile or similar technology to distinguish legitimate visitors from automated or abusive activity. This technology may process technical information about your device, browser, and website interaction for security and fraud-prevention purposes.

7. How We Disclose Information

We may disclose information to service providers that help us operate our business, including providers of:

Website hosting and form processing
Customer management and scheduling systems
Email, telephone, and text communications
Payment processing
Analytics and advertising measurement
Accounting, insurance, and legal services
Product ordering, delivery, installation, and warranty administration
Website security and spam prevention

These providers receive information only as reasonably necessary to perform services for us or as otherwise permitted by law.

We may also disclose information when required by law, legal process, insurance obligations, or when reasonably necessary to protect people, property, legal rights, or business operations.

We may disclose information as part of a merger, sale, financing, restructuring, or transfer of all or part of the business, subject to applicable legal requirements.

8. Sale of Personal Information

Ng Overhead Garage Door Company does not sell personal information for money.

We may use advertising and measurement providers to understand the results of our advertising. Depending on applicable law, certain advertising-related data uses may be considered sharing. You may contact us with questions about these practices.

9. Data Retention

We retain personal information only for as long as reasonably necessary to respond to requests, provide services, maintain warranty and project records, administer memberships, satisfy accounting and insurance requirements, resolve disputes, enforce agreements, and comply with legal obligations.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

10. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information. No website, electronic transmission, or storage system can be guaranteed to be completely secure.

11. Your Choices

You may contact us to:

Ask what personal information we maintain about you
Request correction of inaccurate information
Request deletion of information, subject to legal, warranty, accounting, insurance, and operational retention requirements
Opt out of nonessential marketing communications
Ask questions about our privacy practices

We may need to verify your identity before completing certain requests.

12. Age Requirements

Customers must be at least 18 years old to authorize garage door services.

13. Third-Party Websites

Our website may link to manufacturer, review, social media, or other third-party websites. We are not responsible for the privacy, security, availability, or content practices of those websites.

14. Changes to This Policy

We may update this Privacy Policy when our website, services, technology, or legal obligations change. The revised policy will be posted on this page with a new effective date.

15. Contact Us

Questions or requests concerning this Privacy Policy may be directed to:

Ng Overhead Garage Door Company
Legal business name: NG OVERHEAD GARAGE DOOR COMPANY LLC
2097 Butler Road
Wakeman, Ohio 44889
Phone: 440-839-6184
Email: office@ngoverheaddoors.com

‍